Refund and Returns Policy for Peakrapic

Effective Date: January 4, 2025

At Peakrapic, we strive to ensure your satisfaction with every purchase. If for any reason you’re not completely satisfied with your order, we offer a straightforward Refund and Returns Policy to make your experience as easy and hassle-free as possible. Please read the details below to understand our return and refund process.

1. Returns Eligibility

  • Items can be returned within 30 days of receiving your order.
  • The product must be in new, unused condition and in its original packaging.
  • Certain items, such as personalized products, gift cards, or digital downloads, are non-returnable and cannot be refunded unless defective.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@peakrapic.com or call us at (906) 249-9458 with your order number and the reason for the return.
  2. Return Authorization: Our customer support team will provide you with a Return Authorization Number and return instructions. Please do not return items without this number.
  3. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part.
  4. Packing: Please pack the item securely in the original packaging, including all accessories, manuals, and parts.

3. Refunds

  • Processing Time: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. Refunds will be processed within 5-7 business days of receiving the returned product.
  • Refund Method: Refunds will be issued to the original payment method. If the payment was made by credit card, it may take a few additional days for the refund to appear on your statement, depending on your bank’s processing times.

4. Exchanges

If you would like to exchange a product, please follow the same process as a return and place a new order for the desired item. Once we receive the returned item, we will issue a refund according to our refund policy.

5. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately. We will provide you with a prepaid return label and arrange for a replacement or full refund. In this case, we will cover the return shipping costs.

6. Non-Refundable Items

The following items are not eligible for a return or refund:

  • Gift Cards
  • Personalized or custom items
  • Items marked as final sale
  • Digital downloads

7. Exemptions

If a product has been used, altered, or damaged in any way, it may not be eligible for a return or refund. We reserve the right to refuse returns that do not meet the criteria outlined in this policy.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy, or if you need assistance with a return or exchange, please reach out to us at:

Thank you for shopping at Peakrapic. We are committed to providing you with excellent products and customer service, and we want you to be completely satisfied with your purchase.